I ordered 2 private pods for my daughters, 1 came. The one that came is great, no problem at all with the product. I attempted multiple times to get a response from customer service (multiple emails, voicemail before the inbox was full and could't accept new messages and FB messenger messages) to get the 2nd Privatepod I paid for with ZERO responses. The claim that they have '24/7' customer support isn't factual. Very frustrated, I just wanted to get the 2nd pod.